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In the News - Zyan Communications | |
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LOS ANGELES, and INDIANAPOLIS, Jan. 24 /PRNewswire/ -- Zyan Communications, a national provider of digital subscriber line and next-generation broadband communications services, today announced it had selected Interactive Intelligence® (Nasdaq: ININ - news) to provide an advanced interaction management solution to handle all customer, business, and service calls for the company. Zyan will employ Interactive Intelligence's Enterprise Interaction Center® (EIC), the ``all-in-one'' communications server, to improve call routing, enhance customer service, and improve company efficiencies.
Zyan will initially use the following EIC capabilities: auto attendant, interactive voice response (IVR), computer telephony integration (CTI), and unified messaging. According to Zyan, selling points of the EIC system include its comprehensive functionality, open architecture, ease of installation, scalability, Internet readiness, and real-time supervisory features. The company anticipates an increase in customer satisfaction through its ability to offer more efficient telephone queues and improved service monitoring.
``We chose EIC because we felt that its flexibility, scalability, and administrative efficiency would help us reach our driving business objective of 100% customer satisfaction,'' said Crosby Haffner, president and COO of Zyan Communications. ``The EIC system provides us with the tools and infrastructure necessary for smooth call handling and quick response times, whether it's in our sales, service delivery, or tech support departments. In the competitive broadband communications industry, it is vital to offer a better model of customer care through innovative solutions like the EIC.''
Los Angeles based interconnect company, Nextcom, will assist Zyan to roll out the new system this February.
``We're delighted to add Zyan Communications to our growing list of ISP customers,'' said Dr. Donald E. Brown, president and CEO of Interactive Intelligence. ``We expect Zyan to immediately benefit from EIC's multimedia features, such as web chat and web callback. Once rolled out externally, Zyan can take even better advantage of EIC's enhanced capabilities designed to offer customers highly differentiated services at a competitive price point.''
Announced by Interactive Intelligence in November 1999, EIC for Service Providers is a scalable platform that can be used to deploy numerous enhanced services including voice mail, fax, unified messaging, IVR, web services, e-mail management, one number 'follow me,' call screening, conferencing, international call back, and many others.
ABOUT ZYAN COMMUNICATIONS
Zyan Communications is a national provider of digital subscriber line (DSL) and next-generation business-critical broadband communications services. In partnership with Covad Communications (Nasdaq: COVD - news) and NorthPoint Communications (Nasdaq: NPNT - news), Zyan provides business customers in metropolitan markets across the U.S. with seamless high-speed Internet access and value-added communications services, including enterprise VPN and telecommuting solutions. Zyan provides these services within a new, and better, model of customer care where customer satisfaction is the driving business objective. Zyan's flagship service, Zyan DSL Speed (SM), saves businesses time and money by providing high-speed, always-on Internet access in a cost-effective, easy-to-implement package.
Founded in 1994, Zyan Communications is headquartered in Los Angeles. For more information on the Company and its communications solutions, visit http://www.zyan.com , e-mail info@zyan.com or call 800-205-4884 or 213-488-6100.
ABOUT NEXTCOM
NextCom is a telecommunication company and an integrator providing phone systems, voice mail systems and voice network solutions to businesses in the greater Los Angeles and San Francisco areas. Founded in 1969, NextCom is regarded as one of the oldest and most reputable interconnects. NextCom specializes in the consultation, design, integration, installation and maintenance of digital Key/Hybrid/PBX telephone systems, NT based Communication Servers, IP based communication Servers, Voice-over IP telephone systems, and Unified Messaging solutions. NextCom can be reached at 310-360-1000 or http://www.nextcom.net .
ABOUT INTERACTIVE INTELLIGENCE, INC.
With over 350 installed customer sites to date, Interactive Intelligence® (Nasdaq: ININ - news) is a leading developer of enterprise software that allows Enterprises, Call Centers, and Service Providers to automate virtually every aspect of their business communications. The company's flagship product, Enterprise Interaction Center® (EIC), is an ``all-in-one'' Windows NT-based communications server that replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and CTI middleware systems. Add-on products include Interaction Web(TM) (Web chat/collaboration, Web callback, and Voice Over Net calls), Interaction Recorder(TM) (voice logging), Interaction Director(TM) (SS7 pre-call routing), and Interaction Dialer(TM) (predictive dialing). EIC for Service Providers offers support for large-scale subscriber services including unified messaging, one-number ``follow me'', call screening, conferencing, and international call back. The company also markets e-FAQ(TM), a standalone e-mail response management solution for organizations of all sizes. Interactive Intelligence is headquartered in Indianapolis with offices in Los Angeles, St. Louis, Denver, Atlanta, Boca Raton, Washington D.C., Minneapolis, San Francisco, Aix-en-Provence, Tokyo, Seoul, Surrey, Reigate (Australia), and Waspik in the Netherlands. The company can be reached at 317-872-3000 or http://www.ININ.com .
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially, are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's Registration Statement on Form S-1, as amended (Registration No. 333-79509), effective September 22, 1999, and its quarterly report on Form 10-Q filed with the Securities and Exchange Commission on November 10, 1999.
Interactive Intelligence, Enterprise Interaction Center, Interaction Web,
Interaction Recorder, Interaction Director, Interaction Dialer, and e-FAQ are
servicemarks or trademarks of Interactive Intelligence, Inc. All other products
and company names should be considered servicemarks or trademarks of their
respective companies.
View Interactive Intelligence, Inc. Press Releases at:
http://www.ININ.com/News/PressReleases/pressreleases.html
Download Interactive Intelligence, Inc. Logo at:
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO
SOURCE: Interactive Intelligence, Inc.
http://biz.yahoo.com/prnews/000124/in_zyan_se_1.html