Toshiba CTI
NEC CTI

Nextcom provides a full complement of Computer Telephony Integration services, both through the services of Nextcom Consulting, and through other parts of the Nextcom organization.

Nextcom defines and implements computer telephony tactical and strategic system architectures. It provides practical and proven methodology to complete thorough technical and non-technical information and business assessments; our telephony-provider relationships and infrastructure design experience ensures productive solutions.

Nextcom provides "collaborative" voice & data network systems architecture services that include:

Technical System Design - Defining and uniting current and future business information needs and objectives with computer telephony technology and existing systems.

Interoperability and Infrastructure Design - Providing high-quality computer telephony solutions by leveraging our electronic mail, LAN/WAN, client/server, workflow, and other networking technology integration experience.

Computer Telephony Integration - Delivering complete solutions for computer telephony integration and workflow automation.

Nextcom can help you plan and implement such systems and functions as:

• Unified Electronic, Voice Inbox

• Help Desk and Call Center Automation and Client/Server Integration

• Telecommuter and Work-at-Home Architecture

• Telephony-Based Client/Server Automated Information Retrieval

AN EXCEPTIONAL BREADTH OF COMPUTER TELEPHONY INTEGRATON SOLUTIONS

As experts in both voice and data, the Nextcom organization combines its 30+ years of telecommunications experience with a focus on data solutions, including networking, applications development, and data processing integration. Through this powerful combination, Nextcom is able to evaluate and deliver the advantages of integrated voice and data and provide you with highly effective Computer Telephony Integration solutions.

CALL CENTER DESIGN

Nextcom is staffed with call center design, implementation and management specialists who have been focused on this specialty area for almost a decade. Nextcom can work as a prime contractor to manage your complete call center design process, or as a support vendor. We help you define a business model, with key objectives to determine success, by providing expert management experience, communication technologies, and information system tools.

Nextcom broad range of Computer Telephony Integration services includes:

• Business Process Design

• Environment Analysis

• Application Design Workshops

• Call Flow Analysis and Design

• Technology Selection and Integration

• Platform Evaluation and Recommendations

• Custom Solution Component Design

• Project Management

• Implementation and Conversion