Customer support or "value-added service" is really what makes Nextcom the best value for your communications dollar. We are constantly reminded of our responsibility to not only provide service for your system throughout its life, but to provide support to you and your organization. Nextcom's Customer Care Department does just that. The members of this department are available to answer all your telecommunications questions. Whether you need to change your system time and date, program system administration features, or just to place a service call, our Customer Care Representatives can help. Customer Care Department hours are 9AM to 5:30PM PST, Monday through Friday.

Emergency service is available 24 hours a day. If you ever need emergency service, all you need to do is call. Our automated Interactive Voice Response system will prompt you to place emergency service calls after hours. An on-call engineer will contact you as soon as your service request is received.

Furthermore, your Account Executive will continue to consult with you on additional communications equipment, peripheral devices, long distance and networking alternatives you may need. He or she will also provide system or network evaluations on an "as needed" basis.

Special application training workshops as well as on-going attendant and user training are also available at a low cost to you. Nextcom also offers system training, administration, management, and cost control seminars. Consult with your Account Executive to set up a customized training for your organization at any time during the life of your system.

Nextcom constantly monitors the performance of our staff to determine their level of competency. You can help in this process by responding to frequent surveys and evaluations. Your response is very valuable for us. It helps us to respond and adjust to your changing needs, and provide accurate job development for our people.