Service Maintenance Contract

The NEXTCOM Guarantee

(Maintenance Agreement)

The Nextcom Guarantee is a Maintenance Warranty that protects the investment that you’ve made in your telecommunications systems by assuring a quick response time to your request for assistance, replacement of failed parts, and service restoration in a expedient manor.

In addition to the preferential treatment accorded our "Nextcom Guarantee" customers, the customers will receive at no charge:

• One free on-site training refresher (per year).
• Telephone Bill Analysis to assure the most cost efficient services by examining Local, Long Distance, and dedicated services.
• Semi Annual Proactive System Check-Up.
• Disaster Recovery Planning.
• Free Technical Support.
• System Programming Backup.
• Monthly Billing (or an annual rate with a 5% discount).
• Advance Replacement of failed parts from our inventory.
• Toll Fraud Prevention Planning.
• Telco Coordination for ordering and trouble resolution.
• 10% discount on Moves, Adds and Changes.

Non-emergency – (Monday - Fridays, between 9 a.m. and 5 p.m., holidays excluded.)

We will respond to all calls within a 24-hour period from the time Nextcom first receives the request.

Emergency - (Monday - Fridays, between 9 a.m. and 5 p.m., holidays excluded.)

We will respond to all calls within a 4-hour period from the time Nextcom first receives the request.